Shipping & Delivery

► SHIPPING ◄

- All packages are sent with First class Priority Registered mail from Slovenia (Central Europe). 

- Tracking number, delivery confirmation and insurance are included. 

- Signature is required upon delivery. 

► TRACKING ◄

- You can track your package anytime through this website :: https://parcelsapp.com/en



CAN I CHANGE THE SHIPPING ADDRESS?

- Absolutely! 
You can change it after purchase, but only if your order has not been sent out yet. So it’s very important to message us correct address as soon as possible.

 

WHEN WILL I RECEIVE MY ORDER?

- Each piece of jewelry is MADE TO ORDER, so please allow us 3 - 5 business days to create it for you. 

>> EU orders : 
Approximately 2 - 7 business days (depending on your location). 

>> International orders : 
Approximately 7 - 14 business days (depending on your location). 

But please keep in mind that these are just approximate time frames. It can take more or less time for a package to be delivered on a specific address - delivery depends on so many unpredictable variables around the world (weather, season, natural disasters, ...).

 LOST PACKAGES 

- Package is considered as officially lost if it doesn’t reach it’s destination within 14 days from posting date and tracking does not work. 

- I will fill the claim about the lost on my own. 

- All packages are insured and I hold all the responsibility for the claim. 

- While the claim is being processed I will contact you to see if you prefer a refund or your order to be resend to your address (whatever works for you).

- If your package was returned to me as unclaimed I will contact you for further information on delivery (or cancellation of your order). 

UNCLAIMED PACKAGES

>> Cancellation of your order : 
Available only before sending your order out OR after it’s been returned to my address (unclaimed & the content of the package must be in perfect condition) 
Refund will be made after this (shipping will not be included in a refund if your package returned to me unclaimed). 

>> Redelivery :
Redelivery of an unclaimed package can be arranged without a problem. Send us a message and we will get back to you asap with exact cost.